As a Hong Kong – based e – commerce company specializing in women’s activewear, SADNES LIMITED is dedicated to providing reliable and efficient global shipping services. This policy outlines our delivery scope, shipping methods, timelines, costs, and related considerations to keep our international customers informed.
1. Shipping Scope & Origin
We ship to most countries and regions worldwide (excluding a small number of destinations restricted by international trade regulations or logistics limitations). All orders are dispatched from our warehouse in Hong Kong, ensuring centralized quality control before shipment. If your location is not available during checkout, please contact our customer support team at [email protected] for further assistance.
2. Shipping Methods & Details
The following table lists the shipping methods we offer, along with their applicable regions, estimated delivery times, and cost rules:
| Shipping Method | Applicable Regions | Estimated Delivery Time | Cost Rules | Tracking Availability |
| Standard Shipping (Hong Kong Post Registered Mail) | Global (excluding remote areas) | 7 – 14 business days | Calculated based on order weight: Starting at HK30 for orders under 500g; Additional HK15 for each extra 500g | Yes (via Hong Kong Post official website) |
| Express Shipping (DHL) | Major regions: North America, Europe, Australia, Mainland China, Southeast Asia | 3 – 5 business days | Flat rate: HK120 for orders under 1kg; HK200 for orders 1 – 2kg; Contact support for weights over 2kg | Yes (via DHL official website or order account) |
| Express Shipping (FedEx) | North America, Europe, Japan, South Korea | 2 – 4 business days | Flat rate: HK130 for orders under 1kg; HK220 for orders 1 – 2kg; Custom quote for heavier orders | Yes (via FedEx official website or order account) |
| Economy Shipping (SF Express) | Mainland China, Macau, Taiwan (China) | 3 – 6 business days | HK50 for orders under 1kg; HK80 for orders 1 – 2kg | Yes (via SF Express official website) |
Note: Delivery times are estimated and may be extended due to factors like customs clearance delays, public holidays, or extreme weather conditions. Shipping costs are subject to change without prior notice but will be clearly displayed during checkout.
3. Order Processing Time
Before shipment, all orders undergo a verification and preparation process. Typically, we process orders within 1 – 2 business days (excluding weekends and Hong Kong public holidays, such as Lunar New Year, National Day of the People’s Republic of China, etc.). Once your order is shipped, you will receive an email with a tracking number and a link to monitor the delivery status. If your order is not processed within 3 business days, please contact [email protected] to check the status.
4. Customs Duties & Taxes
As an international shipper, SADNES LIMITED is not responsible for customs duties, taxes, or fees imposed by the destination country/region. These charges are determined by local customs authorities and are the sole responsibility of the customer. We recommend that you check your local customs regulations (e.g., duty thresholds for women’s activewear) before placing an order to avoid unexpected costs. If a package is returned to us due to unpaid customs fees, the customer will be responsible for the original shipping cost and the return shipping cost, and a refund (excluding these fees) will be issued only after we receive the returned package.
5. Shipping Issues & Support
- Lost or Delayed Packages: If your package does not arrive within the estimated delivery time, please first track the package using the provided tracking number. If there is no update for more than 5 business days, contact us at [email protected] with your order number and tracking number, and we will work with the shipping carrier to investigate.
- Incorrect Shipping Address: Please double – check your shipping address (including postal code, city, and contact phone number) when placing an order. If you need to modify the address after placing an order, contact us within 24 hours; we cannot guarantee address changes once the order has been shipped.
- Damaged Packages: If you receive a package with obvious damage, please refuse acceptance and contact us immediately. If you find damage to the products inside after opening the package, take photos of the damage and the packaging, and send them to us within 48 hours of delivery for a replacement or refund.
For any other questions about shipping and delivery, feel free to reach out to our support team at [email protected]—we are committed to resolving your issues promptly.