1. How do I track my order?
Once your order ships, we’ll send a confirmation email with a unique tracking number and a link to the courier’s website. Simply enter the tracking number there to view real – time delivery updates. Tracking information usually becomes active within 24 – 48 hours after shipment.
2. What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided items are unused, in their original packaging, and have all tags attached. To start the process, go to the “Returns & Exchanges” section in your account, fill out the form, and follow the instructions. Return shipping costs are the customer’s responsibility, except for defective items. Refunds will be processed within 5 – 7 business days after we receive and inspect the returned items.
3. Do you ship internationally?
Yes, we offer global shipping to most countries. Shipping fees and delivery times vary by destination. During checkout, enter your shipping address to see the available shipping options, costs, and estimated delivery dates. Note that customers may be responsible for customs duties and taxes imposed by their country’s authorities.
4. How do I choose the right size?
Each product page has a detailed size chart. Measure yourself according to the guidelines (bust, waist, hips, etc.) provided in the chart, then compare your measurements to the size options. If you’re unsure, contact our customer service team with your measurements, and we’ll help you select the best fit.
5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payment transactions are encrypted to ensure the security of your personal and financial information.