At SADNES LIMITED, we want you to be fully satisfied with your women’s activewear purchases. This Returns Policy outlines the terms and procedures for returning or exchanging products, ensuring a transparent and smooth process for our global customers.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, items must meet the following criteria:
- Return requests must be initiated within 30 days of delivery (confirmed by your shipping carrier’s delivery date).
- Products must be in their original, unused condition—with all tags attached, no signs of wear, damage, or washing, and in the original packaging (e.g., plastic sleeves, brand boxes for activewear sets).
- Final sale items (marked as “Non-Returnable” on the product page, such as clearance or custom-sized activewear) are excluded from this policy.
2. How to Initiate a Return or Exchange
Follow these steps to start your return or exchange:
- Submit a Request: Email our customer support team at [email protected] with your order number, the name of the activewear item(s) you wish to return/exchange, and a brief reason for the request (e.g., size mismatch, color discrepancy).
- Receive Confirmation: We will respond within 2 business days with a Return Authorization (RA) number and detailed instructions, including the return shipping address (varies by region to ensure efficiency).
- Ship the Item: Package the eligible product(s) securely, clearly mark the RA number on the package, and ship it via a trackable courier. You are responsible for return shipping costs, unless the item is defective or we sent the wrong product (in which case we will reimburse shipping fees upon receipt of proof).
3. Refund & Exchange Processing
- Refunds: Once we receive and inspect the returned item (typically 3–5 business days after delivery to our warehouse), we will process your refund to the original payment method. Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
- Exchanges: If you request an exchange (e.g., for a different size of leggings or a new color of a sports bra), we will ship the replacement item once the returned product is verified as eligible. Exchange shipping is free for global customers, and we will notify you via email when the replacement ships.
4. Special Cases
- Defective or Wrong Items: If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with photos of the item and packaging. We will cover all return shipping costs, send a replacement immediately (if in stock), or issue a full refund—whichever you prefer.
- International Returns: please note that customs duties or taxes incurred on returns are not reimbursable by SADNES LIMITED. We recommend checking your local customs regulations before shipping.
If you have any questions about this Returns Policy, contact us at [email protected]—we’re here to help!